Privacy policy

Weber Water, company number BE 1029.096.556, is the controller for the data collected through this site. Contact: contact@weber-water.be.

We collect only the data you send us voluntarily through the contact form: name, email address, phone number, postcode, the nature of your request and the content of your message.

No data is collected without your knowledge. This site uses no analytics cookies, no advertising cookies and no third-party trackers — which is why you are not shown a consent banner.

When you reach the site through one of our ads or posts (Facebook, Instagram…), that origin is attached to your quote request or order, so we know which ads are useful. It is not stored in a cookie or in your browser, and nothing is passed on to those networks.

Your data is used solely to handle your request, prepare a quote and get back to you. The legal basis is your consent and the performance of pre-contractual measures taken at your request.

Your data is never sold, rented or passed on for commercial purposes.

Emails generated by the form pass through Resend, an email delivery provider, and are hosted on OVH servers. These providers do not use your data on their own account.

If you fill in a contact form built into one of our Facebook or Instagram ads, the data you enter (name, contact details, answers to the questions) is passed to us by Meta Platforms Ireland and processed for the same purposes and under the same conditions as the site form. Meta’s processing of that data is governed by its own privacy policy.

For telephone reception and the AI assistants we rely on Anthropic (Claude AI model, processing of texts and conversations), Vapi (voice platform), Twilio (telephone line) and Spryng (sending and receiving SMS). These providers act as processors, on our instructions, and do not use your data for their own purposes.

Telephone reception: calls to our reception number may be answered by an automated voice assistant, which introduces itself as such. An opening message informs you before any conversation. Calls may be recorded and transcribed for training, security and the follow-up of your request; the recording and transcript are deleted after 30 days. The summary of your request (ticket) is kept in your customer file like any other request.

E-mails: messages sent to our mailboxes (contact@, secretariat@, facturation@, etude@, commercial@, sav@) are read and classified by AI assistants that prepare a reply; any reply that commits the company is reviewed by the team. The assistants always sign as AI assistants.

SMS: we may send you service messages by SMS (confirmation of an urgent request, safety advice during storms for customers with a lifting station, appointment reminder). These are never advertising. The newsletter is only sent to people who asked for it (sign-up on the site or consent given to our technician), with an unsubscribe link in every mailing.

You may at any time ask to speak to a member of the team, or object to the automated processing of your messages, by writing to contact@weber-water.be.

To know which pages of the site are viewed, each page view is counted on our own servers, per page and per day. This count uses no cookie or identifier and does not allow us to recognise you from one visit to the next.

Requests that do not lead to a commercial relationship are kept for a maximum of three years. Data linked to a quote or a job is kept for as long as Belgian accounting and legal obligations require.

Call recordings and transcripts are deleted after 30 days, unless retention is necessary to handle a complaint or dispute. SMS received from connected installations (alarms) are kept with the related intervention file.

Under the GDPR you have the right to access, rectify, erase, restrict, object to and port your data. Simply write to contact@weber-water.be.

You may also lodge a complaint with the Belgian Data Protection Authority, rue de la Presse 35, 1000 Brussels.